Refund policy

Return & Refund Policy

We offer a 10-day return policy, which means you have 10 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn, unused, and unwashed
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us via:

If your return is approved, we will provide you with:

  • Detailed instructions on how and where to send your package

Important: Items sent back without first requesting a return will not be accepted.

For any return-related questions, you may also contact us at the same details above.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if:

  • The item is defective or damaged
  • You received the wrong item
  • There is any other issue with your order

We will carefully review the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized products
  • Special orders
  • Gift cards
  • Sale or discounted items (unless stated otherwise)

If you are unsure about your item, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to:

  1. Return the original item (once approved), and
  2. Place a separate order for the new item

This ensures quicker processing and availability.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved:

  • The refund will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider

Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.