Shipping policy

Shipping Policy

1. Shipping Within the United Arab Emirates (UAE)

We are pleased to offer free shipping on all orders within the UAE.
Orders are processed and delivered within the estimated timeframe mentioned at checkout or order confirmation.

Delivery times may vary depending on location, courier availability, and order volume. Customers will be notified in case of any delays.

2. International Shipping

We also offer international shipping to selected countries.

Please note the following:

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Delivery timelines vary depending on the destination country and customs processing.

3. Customs Duties & Taxes

For international orders:

  • Any applicable customs duties, import taxes, VAT, or local charges are not included in the product or shipping cost.
  • These charges are determined by the destination country’s customs authorities.
  • All customs duties and taxes must be borne by the customer.
  • We are not responsible for delays caused by customs clearance procedures.

4. Order Processing

  • Orders are processed within 3 business days after payment confirmation.
  • You will receive a tracking number once your order has been shipped.

5. Delivery Issues

We are not responsible for delays caused by:

  • Customs clearance
  • Incorrect shipping address provided by the customer
  • Courier or logistics disruptions beyond our control

However, we will always assist you in tracking and resolving any shipping-related concerns.